Which industries are Owyan AI agents suitable for?

Owyan agents serve businesses from startups to enterprise, with applications in customer service, sales, technical support, marketing, logistics operations, human resources, finance, and onboarding.

Can an Owyan AI agent replace a human?

No. The agent handles repetitive tasks, resolves simple issues, and qualifies leads, freeing humans for complex, creative, and strategic cases. It empowers the team, not replaces it.

How does the agent learn over time?

Through per-contact memory and continuous learning with human curation. Every interaction enriches the agent's knowledge, but the company approves what becomes a permanent rule.

Which channels can the agent handle?

WhatsApp, website chat, email, Slack, Microsoft Teams, Telegram, and custom API. The agent maintains context and memory across all channels simultaneously.

Can I customize the agent's voice tone?

Yes. You define the agent's personality, tone, business rules, and default responses. This ensures consistency with your brand voice across all interactions.

Is my customer data secure?

Yes. We implement tenant isolation, encryption in transit and at rest, audit logs, human approval for critical actions, and full compliance with GDPR and LGPD.

Use Cases

10 ways to transform your business with AI agents

From customer service to internal operations, discover how companies use Owyan to automate, scale, and humanize their interactions.

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What agents do

More than automated replies

Owyan agents understand context, remember preferences, execute tasks, and generate documents. They don't replace humans — they empower teams to focus on what really matters.

24/7 Customer Support

Answers common questions, resolves simple issues, and escalates complex cases to humans with complete context.

Instant response
Smart escalation
Customer memory

Pre-sales & Lead Qualification

Chats with visitors, qualifies interest, collects relevant data, and schedules demos with the sales team.

Automatic qualification
Demo scheduling
CRM integration

Tier-1 Technical Support

Resolves common problems, guides users step by step, and opens detailed tickets when needed.

Guided troubleshooting
Ticket creation
Knowledge base

Digital Secretary & Scheduling

Manages calendar, sends reminders, reschedules appointments, and syncs with Google Calendar or Outlook.

Smart scheduling
Automatic reminders
Calendar sync

Customer Onboarding

Guides new customers through the product, answers initial questions, and identifies friction points for the CS team.

Guided tour
Real-time answers
Friction detection

Follow-up & Collections

Sends payment reminders, negotiates dates, and records payment promises in the financial system.

Automatic reminders
Deadline negotiation
Agreement logging

Personalized Marketing Campaigns

Segments audiences, personalizes messages, and launches multichannel campaigns based on customer behavior.

Automatic segmentation
Dynamic personalization
Multichannel

Document Analysis & Generation (DocFlow)

Generates proposals, contracts, reports, and summaries automatically from conversations and system data.

Automatic generation
Dynamic templates
Approval with signature

Operations & Logistics

Tracks orders, checks inventory, updates delivery status, and notifies customers about changes.

Order tracking
Inventory lookup
Automatic notifications

Recruiting & Resume Screening

Receives resumes, does initial screening, schedules interviews, and keeps candidates informed about the process.

Automatic screening
Interview scheduling
Candidate communication

How it works

AI agent lifecycle

Conversation

The customer reaches out via chat, WhatsApp, email, or API

Understanding

The agent analyzes context, history, and contact preferences

Action

Executes tasks, queries systems, or generates documents via DocFlow

Learning

Records new preferences and feedback to improve future interactions

Benefits

Why use Owyan AI agents

Cost reduction

Serve more customers with the same team

Scalability

Grow without losing service quality

24/7 availability

Never leave a customer without a response

Consistency

Messages aligned with brand voice, always

Native integration

Connect CRM, ERP, helpdesk, and more

Continuous learning

Every conversation makes the agent smarter

Security & Auditing

Full control over every interaction

Every agent action is traceable, auditable, and reversible. You stay in control while the AI executes.

Complete logs

Every decision, query, and response recorded with timestamp

Human approval

Set triggers for manual review on critical actions

GDPR/CCPA compliance

Data processed with legal basis, anonymization, and right to erasure

Tenant isolation

Each client's data is fully separated and encrypted

Who it's for

Built for different business profiles

Startups

Serve customers from day one without hiring a support team

SMBs

Automate repetitive tasks and free your team to sell more

E-commerce

Answer questions about orders, returns, and recommendations in real time

Enterprise

Orchestrate hundreds of agents integrated with your legacy systems

Step by step

How to deploy your first agent

Define the goal

Choose which task the agent will handle: support, sales, operations...

Configure personality

Set voice tone, business rules, and required integrations

Connect channels

WhatsApp, website chat, email, Slack, Teams, or your own API

Monitor and evolve

Track metrics, review conversations, and refine the agent with real feedback

Practical commands

Examples of what you can ask the agent

Natural interactions that the agent understands and executes automatically

Generate a proposal for 10 Enterprise licenses

Pre-sales

Summarize ticket #4521 and send it by email

Support

Schedule a demo for Tuesday at 2pm with the ACME lead

Secretary

What's the status of order #78342?

Support

Create a re-engagement campaign for inactive customers

Marketing

Screen resumes for a Python developer position

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